For support teams
Give your support team, and your customers, instant answers from your manuals, release notes and troubleshooting guides. Faster replies, and the same answer every time.
The fix exists somewhere: in a manual, a release note, an old ticket. Finding it takes longer than applying it.
Until they know the product by heart, new agents escalate what an experienced colleague would solve in a minute.
Password resets and warranty questions fill the queue, while the complex cases wait behind them.
Today
With Ophiry
An example of what goes in, and what the AI writes from it. Your own documents produce your own wiki.
What you upload
What the AI writes
One article, with its sources
If the app shows "sync failed", first sign out and back in 1. Then check that the device sets its date and time automatically: a wrong clock is the most common cause since version 3.4 2. If it still fails, clear the app cache in Settings → Storage 1.
Agents see which manual and page each answer is based on, so they can reply with confidence.
Keep internal procedures for your team, and open a separate assistant over customer-facing guides.
PDF, Word and text files, including scanned pages: the text is read and the tables kept as tables.
When the guides don't cover a question, the assistant says so, so agents know to escalate.
Upload the new release notes; the AI flags what changed and you approve the updated articles.
Publish the wiki in several languages and let customers ask in their own.
Manuals, policies, procedures. As they are.
Ophiry reads everything, flags what is superseded or contradictory, and proposes the articles to write. You approve the plan before anything is written.
It designs the structure and writes clear articles, each with its sources. You approve.
An AI assistant answers their questions in seconds.
No. It is the knowledge your team and customers read and ask. Your tickets stay where they are; agents simply find answers faster.
Yes. Mark internal documents as not visible to readers, or keep customers in their own group: they only see the content you share with them.
Every article can be edited by your team, and every answer shows its source, so a wrong guide is easy to spot and fix.
As many as your plan allows. You can keep one knowledge base per product line, or one for everything.
Answers about leave, benefits and policies, without waiting for HR.
See an exampleThe exact rule, and the section it comes from, in seconds.
See an exampleA private assistant for each client, over their own documents only.
See an exampleA private, AI-written portal for each client engagement.
See an example