Effective date: 2026-10-18
This policy explains when you can get your money back for a subscription to Ophiry.
Our reseller handles payments and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles returns and refunds.
Try before you pay
Every workspace can start with a free trial, with no payment method required, so you can evaluate Ophiry before buying.
14-day refund
If you are not satisfied, you can request a full refund within 14 days of your first payment for a subscription, for any reason.
- How to request it: contact Paddle at paddle.net, with the email address used at checkout or the order number from your receipt. You can also write to us at billing@ophiry.com and we will pass it on.
- What happens: the payment is refunded to your original payment method, and the subscription is cancelled. Your workspace then becomes read-only, so you can still read and export your data.
After the refund period
After the first 14 days, payments are not refunded except where required by law or decided by Paddle. You can cancel at any time from Settings → Billing: the cancellation takes effect at the end of the period you have paid for, and you keep full access until then.
Plan changes
- An upgrade is charged pro rata for the rest of the current period.
- A downgrade takes effect at the end of the current paid period. It is not refunded for the remainder of the current period.
Statutory rights
This policy does not limit any right you have under the law that applies to you.
Contact
Andre Geha, trading as Ophiry · Baabda, Lebanon · billing@ophiry.com